Shipping and Returns

DOMESTIC

Domestic packages are sentvia Courier Delivery.

DOMESTIC PROCESSING AND DELIVERY TIMES

Current processing time is 1-2 business days. Orders placed by 12pm SAST will ship the following business day.

Shipping Zones

1. Collection:

You may collect your order from King Edward Hospital or Woodford Grove, Morningside. Please contact us either by email at info@naturalconfidence.co.za ,or send us a message on Facebook to schedule collection time.

2. Overnight Delivery:

The cost is R85. Overnight is to major city centres (Johannesburg, Cape Town, Port Elizabeth, East London, George, Bloemfontein). If you are unsure if your area falls into this category please contact us either by email or phone prior to placing your order. Please note this applies for Monday to Thursday orders. Orders leaving on Fridays will only arrive on Monday as we do not do weekend delivery. Orders placed over the weekend will be shipped on the next working day.

3. Regional Areas:

The cost is R155. Regional areas are a fair distance from major centres. If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order.

PLEASE ALLOW FOR 2 TO 3 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED.

4. Overnight local delivery:

The cost is R60. Overnight Local delivery is for Durban and surrounding areas. If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order. This applies for Monday to Thursday orders. Orders leaving on Fridays will only arrive on Monday as we do not do weekend delivery. Orders placed over the weekend will be shipped on the next working day.

5. Overnight Natal Midlands:

The cost is R125. This is next day delivery to Kokstad, Ladysmith, Pongola, Vryheid, Mooi River, Hluhluwe, Greytown.

6. Overnight PMB, Richards Bay and Port Shepstone

The cost is R65. This is next day delivery to Pietermaritzburg, Richards Bay and Port Shepstone

PLEASE NOTE

In the event of your order requiring a dedicated special trip to be delivered, additional charges may be levied. There may also be towns with a special surcharge. Examples of special delivery areas include: Mines, Power stations, Plots, farms, remote areas, military bases, Game lodges, Port / Harbours, Embassies and Consulates. You will be contacted prior to delivery if you are required to pay an additional charge for the delivery of your order. We are not held liable for a package which does not arrive in the allotted time.
We ship to the  address provided at checkout, also listed on your order confirmation. Any packages returned due to a wrong, or incorrect address will be reshipped at the buyers expense. Please double check that your address is correct to avoid any issues.

Cancellation of orders due to non-payment

All orders not paid for within 48 hours from purchase will be automatically deleted from our system and the stock will be put back up for sale. We are not held liable should you not be able to purchase the items again should they then be sold. Please make sure to forward proof of payment (directly from your bank) to info@naturalconidence.co.za within that period to prevent losing out on your purchase (For EFT ONLY). Should you have paid for an item and proof of such and have not sent us the proof of payment and the order is automatically cancelled on our system we will refund you for the items or send you the items if still in stock at our earliest convenience

INTERNATIONAL

We ship to just about internationally using the South African Post Office. Please contact us to receive a quote. Price of shipping depends on the weight of the total items.  Select the  SAPO international option on the checkout page.

INTERNATIONAL PROCESSING AND DELIVERY TIMES

Current processing time is 1-2 business days. Orders placed by 12pm SST will ship the following business day.

We ship to the  address provided at checkout, also listed on your order confirmation. Any packages returned due to a wrong, or incorrect address will be reshipped at the buyers expense. Please double check that your address is correct to avoid any issue.

Please note that we are not responsible for any additional customs charges or fees that the destination country may charge. Be advised that we cannot control customs delays and are not liable for lost or stolen packages shipped via the South African Post Office. If you’d like to insure your shipment, please let us know in the email quotation and also select  SAPO international – insurance option on the checkout page. .

ll LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer.

REFUNDS AND EXCHANGES

We strive for excellent customer service, and it is our intention to provide you with a great experience! If you are unhappy with your purchase for any reason, please get in touch with us so that we may assist you.

RETURNS | All returns must be initiated and approved by us in one of two ways. If you need to return an item, please login to your account,  or email us. From your account, you will be able to view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Products can be returned for a full refund, less shipping costs. We do not charge a restocking fee. Original shipping fees are non-refundable & return shipping is the responsibility of the customer. To initiate your return, please contact us within 30 days of receiving your product.

REFUNDS | You should expect to receive your refund within 3 to 5 business days once your return is received.

INCORRECT ITEMS | If you have received an incorrect item please notify us within 7 days of receipt so we can arrange to have the correct item shipped to you. It is customers’ responsibility to inspect all deliveries within 7 business days of receipt. All incorrect items must still be in the original package in unused condition. Buyer will not be responsible for return and/or replacement shipping costs if the buyer has received an incorrect item.

DAMAGED ITEMS | If there is an issue with the item you received please notify us within 30 days of receiving your product to arrange for your exchange. Buyer will not be responsible for return and/or replacement shipping costs if the buyer has received a defective item.

CONTACT

We can be reached through our Contact page or directly at info@naturalconfidence.co.za.